Tuesday, December 13, 2005

Apple Chat:

A good example of why electronic chats do not work well. I wasn't sure whether I was really speaking to an Apple agent, or whether this was an "Agent" as in an artifically intelligent agent that was parsing my posts against a FAQ...

Agent:
Thank you for contacting Apple Chat support. My name is Abhishek, please give me a moment while i access your records in our database.

Agent:
Thank you for your patience, may i know if you are calling about an existing issue or will this be a new one?Paul:
Hello Abhishek, good day to you wherever you may be. A new Issue - headphone port on an iMac.

Agent:
Hi Paul, how may i help you today?

Paul:
When I first purchased the iMac, I tried headphones and external speakers, and they did not work. I assumed I had the wrong jack and sold my speakers. I just bought a new set, and they don't work either (I have tested them on other equipment, so I am fairly sure it is the port on the iMac).

Agent:
As i understand you are unable to connect the external speakers to the imac using the jack, is that correct?

Paul:
I can connect, but the sound is not correct - it is distorted.

Agent:
I will send you an article that addresses the issue....

Agent:
I have pushed a page onto your browser, it should come up on the right side of your Chat window.

Agent:
The url for the page is ...

Agent:
http://docs.info.apple.com/article.html?artnum=86810

Paul:
Yes, thank you I have seen this one - the speakers do have a 3.5mm metal analog jack, but it does not seem to go all the way into the Headphone jack on the iMac.

Agent:
May i know if you have purchased the jack as per the configuration shown in article?

Paul:
Yes, the speakers were bought from Apple.

Agent:
I would suggest you to take the headphone and speaker set to the Apple Store and have them check the jack with the other Apple computers....

Paul:
I have tried the speakers on my Mac laptop, and they work there...

Paul:
These speakers work on other Macs. Other speakers have not worked with this iMac. Ergo, it is most likely the port on this iMac.

Agent:
I believe the issue is related to the port of the imac, as you have tested the jack with other Macs.

Agent:
I would advise you to take the imac to the nearest Apple Servie Provider and they will be in a better poition to help you with the issue.

Paul:
OK, thank you for your help today, Abhishek.

Agent:
You are welcome.

Agent:
Is there anything else i can assist you with?

Paul:
Unless there is some way of installing it myself (I have reset the midplane on this machine before), I think we are done.

Agent:
Is it okay for me to end the chat?

Paul:
Yes, sorry. I did not realize I had to actively end it. Thanks again.

Chat Session Ended, Goodbye. (5010)



...Bummer, I was all set to blast my new JBL Creatures, but it looks like I will be sending the iMac off for repair (again).

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